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2021 Latest Braindumps CCCA-01 Book & New CCCA-01 Exam Notes - Accurate Certified Call Centre Associate (CCCA) Test - Errandsolutions

CCCA-01

Exam Code: CCCA-01

Exam Name: Certified Call Centre Associate (CCCA)

Version: V22.75

Q & A: 580 Questions and Answers

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NEW QUESTION: 1
Your customer wants to include confidential information in the planning process. This information should only be viewed by the Human Resources (HR) team. How can you achieve this?
A. Configure a custom field for the confidential data and use field based permissions
B. Configure a custom field for the confidential data as reportable
C. Configure a custom field for the confidential data and set the field to read-only
D. Set the includeCompliance="HR" in the compensation plan template XML
Answer: A

NEW QUESTION: 2
What provides a comparison of completed risk response actions with planned outcomes?
A. Risk improvement plan
B. Risk response plan
C. Risk progress report
D. Risk management strategy
Answer: C

NEW QUESTION: 3
For which of the following reasons would you create a business role?
There are 3 correct answers to this question.
Response:
A. You want to restrict drop-down list values for a specific group of users.
B. You want to perform fine-tuning activities.
C. You want to standardize system access.
D. You want to make custom reports available on the home page.
E. You want to set up a service agent for an administrator.
Answer: A,C,E

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