How we help our clients:

Errand Solutions directly address the unique challenges that our clients face in highly competitive markets. We enable your organization to offer a differentiating benefit that creates real results in the form of increased employee attraction, retention and productivity, and we assist in tracking those results. Errand Solutions supports management, adds tangible value, and realizes overall cost savings. With clients nation-wide, we have a track record of delivering successful results. Our clients calculate Return on Investment in many ways, depending upon each organizations’ current goals and metric methodology. 

 

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ED Guest Relations Assistants

Patients are customers with the power to shop around for the best medical care. High satisfaction and HCAHPS scores aren't just nice to have—they’re good for business. Increase ratings and patient loyalty with the Errand Solutions Patient Experience. A study was performed for one of our clients to show what happened when Errand Solutions Guest Relations Assistants entered their Emergency Department. The top graph shows the patients' overall care rating before and after having Guest Relations Assistants. The bottom graph shows how the NPS (net promoter score) which is a customer loyalty metric improved by 63.7% after having Guest Relations Assistants. Click here to see the entire study.